This place is across the street. I enjoy it every time I go.
For the second time at this location I have made it all the way home with the wrong food. Today I was handed the wrong drink at the window. Had them change it when I noticed it. When I got home I had ordered a chicken sandwich with spicy fries and I had a loaded bake potato. When I called back to speak to the manager she was hateful and rude also.
BEWARE FUTURE CUSTOMERS:
I used Rick's for catering for our wedding. Food was good. But if your service isn't up to par I don't care how good the food is. I paid in advance to have people come and prepare the food, set up decorations that they had available, and serve our guests. When they showed up they had zero intention of doing anything but drop off my order. My father in law basically had to make them stay. They didn't have tables like I asked, my guests were making their own plates and making a mess, and the representatives just stood there with a deer in the headlights look. Now I'm not ignorant it wasn't completely their fault. The coordinator that I initially worked with had resigned. I called the day I found out she was no longer there and spoke with Brittany. I confirmed with her that she was on the same page as the other representative that left. She said yes. I called and double and triple checked before the wedding. I called Brittany Thursday morning and expressed my concerns and frustration with what happened. The representatives that came out to the wedding were dishonest with her and told her that everything went well, probably to save their skin. While talking with her I was told that I should be happy with the price I was given. I make close to 100k a year before we even talk about my wife's income. I can afford a TON more than what I paid for their services. That I felt was disrespectful. I don't make their pricing. The price that was offered to me obviously I took because it was the most competitive. That's what you do as a consumer. Then I was told she would speak with the owner on a resolution and that she would contact me the same day. That never happened and that was Thursday. Today is Saturday. No response yet. As a sales professional I can't with good conscience recommend them to anyone because I would hate for this to happen to anyone for their special occasion. Being in sales it doesn't matter how good your product is, of your service is not up to par how can you expect to grow and produce as a business?
Will not be back again!
Sad, this Rick's has teeny tiny servings, and instead of the food being hot its room temp. Hopefully we don't get sick from it. We will never stop at this one again.
Thanks for keeping your gas prices consistent while everyone else jacks theirs up
Rick S Barbecue Country Store is a US Gas Station based in Leoma, Tennessee. Rick S Barbecue Country Store is located at 2347 US-43, Leoma, TN 38468, USA.
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